So happy I found this Dispenser online, a game changer! My elderly Dad finds it simple to take his medication on time and so very easy for him just to tilt over to stop the alarm and the meds drop into his hand or pill pot. Took 1 star off for 2 reasons. One being that the instruction booklet could be clearer. Alarm went off whilst we were out and couldn’t find out what would happen if the alarm time was missed. I emailed company who sent me the answer. Got my son to set up the alarm times, I couldn’t get to grips with it but he did it in a few minutes, so no problem. Second comment is that it should come with 2 keys on purchase. I ordered a spare key but with postage it knocked the price up. Would be better to put a few pounds on purchase price to include spare key or have the option of purchasing dispenser with 1 or 2 keys. Brilliant bit of kit though and would recommend.